Personal Care Assistant
Südtiroler Sanitätsbetrieb (public health service)South Tyrol, Italy
I support residents of a psychiatric care home with their daily routines and help calm things down when a situation gets tense.
South Tyrol, Italy · Open to APAC & EU
Simon
Terza
Customer Success & Sales · German · Italian · English
I've looked after guests since 2021, in hotels in South Tyrol, on a cruise ship and on working holidays in Australia and New Zealand. Now I want to work with business customers, ideally in German- and Italian-speaking markets.
NationalityItalianBased inSouth Tyrol, ItalyLanguages4 spoken
Open to relocate: APAC & EU
8.0/9IELTS Academic Test
130/160Duolingo English Test
4Countries worked in
5/5Named guest reviews
01
Professional experience
Hotels, a cruise ship and a care home.
Chef de Rang / Section Waiter
Hotel MASL 4★S South Tyrol, Italy
My own section of 10 tables. I recommended wines and drinks, handled complaints myself and guests named me in their 5-star Google reviews.
Ski Rental Assistant
Sportservice Erwin Stricker South Tyrol, Italy
Advised customers from different countries on which skis and gear to rent.
Senior Waiter
TUI Cruises · Mein Schiff 3 International waters
Two restaurants on board, 50 to 100 guests per shift.
Commis de Rang
Hotel Grüner Baum 4★ South Tyrol, Italy
My first hotel job. I served guests and helped them with the menu.
04
Core strengths
What I picked up working with guests.
Three languages
German is my first language. English C1 (IELTS 8.0) and Italian C1.
Handling complaints
At Hotel MASL I dealt with guest complaints myself, on the spot.
Recommending
I recommended wines and drinks to match what guests ordered.
05
Guest testimonials
Named 5/5 Google reviews from Hotel MASL guests.
★★★★★“The staff were very friendly, and we particularly praised our waiter Simon!”
Lisa HäderFamily stay · Google review
★★★★★“Thanks to Simon, our waiter, who looked after us during our stay.”
Marzia MargheritiFriends stay · Google review
★★★★★“Outstanding service from Simon and Roberta, who were always attentive, friendly, and competent.”
MarcelFamily stay · Google review
06
Documents
My certificates, references and guest reviews as PDFs.