Brixen, South Tyrol, Italy. Open to relocating.
Simon Terza
I want to work in Customer Success or as an SDR.
I have spent the last few years working with guests in hotels and on a cruise ship. I speak German, English and Italian, and I'd like to use that with customers.
- IELTS Academic, C1
- 8.0
- Duolingo English Test
- 130/160
- tables in my own section at Hotel MASL
- 10
- guests per shift on the ship
- 50 to 100
- Google reviews from guests
- 5 stars
Experience
-
Oct 2026 – now
Personal Care Assistant
Südtiroler Sanitätsbetrieb, Vipiteno
I support residents of a psychiatric care home with their daily routines and help calm things down when it gets tense.
-
May 2025 – Apr 2026
Chef de Rang
Hotel MASL, Rio di Pusteria
My own section of 10 tables. I recommended wines and drinks, and handled requests and complaints myself.
-
Apr – Dec 2024
Working holiday in New Zealand
Construction and agriculture.
-
Jan – Apr 2024
Ski Rental Assistant
Sportservice Erwin Stricker, Bressanone
I told customers from different countries which skis and gear to rent.
-
Sep 2023 – Jan 2024
Senior Waiter
TUI Cruises, Mein Schiff 3
Two restaurants on board, 50 to 100 guests per shift.
-
Jun 2023
Volunteer English Teacher
Phnom Penh, Cambodia
-
Aug 2022 – May 2023
Working holiday in Australia
Childcare, manufacturing and logistics.
-
Dec 2021 – Aug 2022
Commis de Rang
Hotel Grüner Baum, Bressanone
My first hotel job. I served guests and helped them with the menu.
Why customer success
At Hotel MASL I looked after my own 10 tables and dealt with requests and complaints myself. On the ship it was 50 to 100 guests every shift. I want to keep working with customers, and I can do it in German, English or Italian.
Languages
- German
- native
- English
- C1 (IELTS 8.0)
- Italian
- C1
- Spanish
- A1
Guest reviews
Google, Hotel MASL
The staff were very friendly, and we particularly praised our waiter Simon!
Thanks to Simon, our waiter, who looked after us during our stay.
Outstanding service from Simon and Roberta, who were always attentive, friendly, and competent.
Documents
Get in touch
Write or call me. I am happy to talk.